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The
quality system of Ilmalinja Ltd
The
purpose of the quality system of Ilmalinja Ltd is to guarantee customer
satisfaction and the continued improvement of our activities. We have
implemented the ISO 9001 quality system, as applicable to our branch of
business.
The
following values form the basis of our quality system.
Customer
satisfaction
- means
quality and service conforming to the requirements of our customers.
This is assessed continually.
Our
staff is professional and motivated
- we
work as a team, make constant improvements in our area of expertise and
encourage each other to new hights of excellence
Dependability
and speed
- we
are used to taking initiative and to being creative in our activities,
enabling us to quickly cater to the needs of our customers
Profitability
- we
are able to take responsibility for any economical commitments entered
into by our company
Productivity
- our
operations are efficient and cost effective, for the benefit of the
customers
Environment
- our
products enhance the purity of our environment and the wellbeing of all
- we
respect the environment and take it into consideration in our
decisionmaking
Ethics
- we
respect law and order, we act the way we would like others do towards us
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